Testimonials
Colin Pinder
Pinder Tile, Nassau Bahamas
“I was unwillingly thrust into the software marketplace, not able to find a program that I was happy with or that I could afford. I recognized that I needed a reliable software company that could take care of the requirements of my growing tile business. Also, I wanted a company that was willing to innovate and evolve with me in order to improve our sales techniques as well as ease the burden in our back office for the accounting staff. I had more than one business location and more than one type of business to accommodate.
I met Joe Flannick Sr. and Joe Flannick Jr. of American Business Software at the Coverings show in Orlando, FL in 2008. We began working together soon after that show, and I have been working with them ever since. ABS offers a robust sales program with many innovations in place – turnkey, so to speak. What sets them apart from other companies is their willingness to innovate and accommodate the ideas and desires of their clients, and to bring them to fruition.
If you wish to be able to call your IT provider and have a one-on-one discussion about how to solve an issue, or if you would like to create a new type of label for your products, or if you would like to possibly use a smart phone to scan barcodes and create in-house quotations, I suggest you contact ABS like I did 7 years ago. I can’t imagine trying to run my businesses without their expertise and accommodating nature.“
Mike Tabone
Arley Wholesale, Scranton PA
You have done so much for our company I wouldn’t know where to start. Taking 25 years of working together and trying to scramble my brain of all the good things you’ve done, I wouldn’t know where to begin. You always go above and beyond. I could write a book. All the times you stayed up until 12 or 1 in the morning burning the midnight oil just so everything was perfect and we had no downtime. Who does that? And if someone did, they would charge you an arm and a leg for it.
You aren’t just computer people. You’re easy to talk with. You have the minds of geniuses. There are a lot of smart people, but you can’t talk to them. Some people are scared to call for support because you would be talked down to. Talking to you is like talking to a friend. You care about what you do and the quality of what you do. FloorPro® speaks for itself – that you provide quality.
You guys really care about your customers, their business and you want to see them flourish and for their business to increase. Not only do you support the software, but you also support their success. Arley’s success is in part due to the FloorPro® software. Every aspect of the company inevitably comes back to the software.
Sharon Bregola
Mid-America Tile, Elk Grove Village, IL
Any time I want anything done, all I do is pick up the phone and they are right there for me. Customization is #1 on my list. If you can’t customize it so it’s usable for you, there’s no point.
FloorPro® is user-friendly and easy to use. If I have a problem, I don’t want to call someone who just takes down my information and gives me a ticket number. When I call ABS, I can talk with an engineer right away. Their customer service is excellent.
Quite honestly, running reports to the screen and Excel makes things easier. We do things that most of our competitors can’t do. We have customers that ask what were their sales last year along with copies of old invoices. We can pull up an aging and disputes. It’s a lot easier for A/R to send invoices to customers. There are so many things that I can do to help our customers using FloorPro®. It’s versatile and user friendly.
It’s not a complicated program so you can centralize and focus on certain areas where you may or may not have problems with profitability. You can see what your costs are, what your inventory is valued at.
Andrew Skalkos
Thomas Tile and Carpet, Addison IL
You’re not going to get the personalized service by going with a big company. We get help from them that is above and beyond. They understand the business as well as computers. They can explain things with a business sense as well as a computer sense. Everyone’s mind works differently. They understand more than the programming. How would you get that, even with middle level management?
Our relationship has been long term. They fixed some of our inefficiencies with their accounting practice. They are great partner to have, with high integrity and trustworthy. It makes me feel comfortable with what I’m doing.